Today I had to tell a patient that they needed to seek care elsewhere in the future.
I hate, hate, hate dismissing patients from my practice but in this case, it had to be done. They had been consistently verbally abusive to my staff and made unrealistic demands that infringed on the rights and care of other patients.
I understand that when someone is ill and hurting and scared that their behavior is likely not representative of who they are in reality. Generally bark is much bigger than bite for most people, once you are able to get past their facade. So I make a lot of allowances.
It takes a lot to get yourself fired from my clinic. Really.
I have to act like I don’t care. I let all of the bravado bounce off of me. I am firm and unrelenting, the big boss woman standing up for everyone.
Still…. It makes me feel like a failure somehow.