My staff asked a couple of months ago if they could take the afternoon before Thanksgiving off, closing the clinic early. I told them no for two reasons: First, we are closed both Thursday and Friday. Adding in another half day is not good for patients. Second, this is the week that teachers get off, so this and Christmas and summer breaks are the only times they can generally get in. I like to try to be available for them.
Suspiciously, the afternoon has remained devoid of patients for myself and the other physician who will be here. When I asked I was told, “Well I guess no one wants appointments then….”
So I had my office manager remind everyone last week that we are indeed open and they needed to schedule accordingly.
Still this morning we had no patients for tomorrow afternoon.
This time I had three secret shoppers call attempting to get appointments. Instead they were told that they could not come in until December because there were no appointments available until then.
I am trying to calm down so that I do not simply fire everyone.
Aw, hell. I just need to fire them.