“Doc. You need to stop all that typing! It’s like texting on cell phones. It’s a pet peeve of mine!”
He was upset already because I had asked him why he was physically punishing his teenage son.
“Seeeee…. I don’t need you to tell me how to discipline my kids. I can spank or hit them if I want.”
He had a point.
Not about the hitting.
About the typing.
Patients text all of the time during office visits and it is terribly distracting. I worry that they are not hearing me.
I try to do as much charting as I can while I am in the room with the patient. I am a pretty good typist and can type in a whole paragraph of what a patient is saying without breaking eye contact. I have several reasons why I do this:
First, if there are more than two items of business (average is 3-7 issues per visit) things can get confusing very fast. This way I can document the history and input orders and meds as we go. Decreases errors.
Second, I feel like doing it there in the room instead of stepping out after a few minutes so I can chart the rest of the appointment time gives me more time with the patient and maybe improves patient satisfaction. We can joke and laugh and talk about their family while I am putting in orders and such.
Third, if I do as much as I can while I am in the office, I have more time at night for myself instead of spending a couple of hours a night charting after the kids go to bed.
This was the first time I had a patient complain, but my keyboard clicks loudly while my fingers fly. Maybe it bothers people more than I realize and they are just being nice?
So I thought I would ask you all what you think. Would you rather have a longer time with a typing doctor or less time with no typing?