“No worries, Doc. We have her info. We will make sure we get her in ASAP. I promise.”
I had met the patient twice. In less than a week I had diagnosed her with cancer that had metastasized throughout her body and told her that the prognosis was not good.
My next job was getting her into the oncologist STAT. She was hanging over the edge by a thread. Understandable, given the circumstances.
The pleasant voice on the other line, the woman’s helpfulness threw me off. I had been prepared to do battle to get the patient in. Instead there was no resistance. Instead, there was compassion and understanding.
“Ok, but please call me after you get her set up so I can know it got done and when her appointment will be.” So I can raise holy hell when you schedule it for three weeks out…
I was called back within an hour and told that not only had they received the information but they had already called the patient and scheduled her for the next day.
Why do I feel so emotional, like I need to have a good cry? When did I become so jaded that this simple thing feels like a miracle?
THIS is how it should go. It should be that easy to get patients in with specialists. Instead I have to pay a full time employee to fight to get patients seen.
THIS is how my office should function, too, but it does not. Years of trying to get it there. I feel like a failure.