“Oh, right… Nice to meet you…” I turned and scribbled my name on the sign in sheet.
“We are sort of in competition… in a way.” She half smiled. “It is nice to be able to put a face to a name, doc. I hear a lot about you from patients that come over.”
I stared at her.
I had had a terrible, super crazy day. She was The Competition? Hell. Some days are so emotionally depleting that it leaves me numb and incapable of dealing with snarky small talk.
“We are overrun with patients. There is just no way we can take care of all of them. You are welcome to anyone you can steal.”
“Oh. Well, we have the same problem. We are waaaaay too busy.”
I walked away so I would not say something I would regret.
Then I located my own office manager. We had been summoned see how much money the new EHR was going to cost us.
It is “optimized” for a 24 inch screen. They “strongly” recommend a computer on a retractable arm in each room. That will cost close to $3000/exam room. Plus each staff member will need a new computer/monitor. Plus the physicians will all need laptops to take home and a docking station with the 24 inch screen in their offices.
The tiny, poorly designed exam rooms in this godforsaken clinic I inherited are so cramped that I fail to see how this is going to work. Bolting it the wall?
Why can’t they optimize it for equipment they know everyone is going to have anyway?!?!?!! I still welcome the change. It is long overdue.
Don’t pay attention to cost, they said. Just pay attention to work flow, what will work best for you. The cost will be capitalized….
How can I not pay attention to cost?!??!?