“Doc, she says that time isn’t going to work for her. She wants today, 10:30 only.”
I looked at the clock. It was 9:30 and I was already running thirty minutes behind.
“I don’t have anything else to offer. We are double booked as it is because of the other doctor being out on vacation. I don’t know what else to do to accommodate her. We are doing our best.”
“She’s yelling at me.” My front desk person looked on the verge of tears.
“I’m sorry. She is welcome to come whenever she likes but she will have to wait until we can see her. Or she can come at 1:30 and we will see her then.”
I can’t really call the patient at 10:30 and tell them not to bother coming in so she can be seen in that slot.
“She says she will just go somewhere else.”
10:30 rolled around and the physical that was scheduled at that slot didn’t bother to show. Neither did the work in that was also scheduled at that time.
Two days later I saw the belligerent patient for her head cold. She didn’t go elsewhere. She was very nice during the visit.
I don’t know what was going on their lives, what extenuating circumstances were involved, but this is what was going on in mine.