“Here is your data for the Press Ganey Surveys under Patient Safety.” She slid a piece of paper in front of me, watching intently for my reaction.
I glanced down at the paper for a second. There was my name in the red section. Whatever that means. Good? Bad? I was not going to ask.
Quickly, I ticked through a mental check list: Do I wash my hands between patients? Yes. In fact my hands burn and are chapped from it. Do we clean each room after each use? Yes. Is the clinic neat and orderly? Yes. Garbage left about? No.
I don’t really care about the numbers.
“So we recommend that you say, ‘For your safety, I am going to clean my hands now.’ Then you should foam your hands. Using those words will trigger people to remember it when they see the survey. That way they will score you higher.”
I guess that means the score was not good?
So there you have it, folks. Washing my hands is no longer enough. I have to use parlor tricks, too. Trick people into thinking I am cleaner than I already am. You know. For their safety. Because filling out a survey saves lives.
Feels like we are missing the point.