Over all everyone is doing a great job. A GREAT job. But sometimes things slip through the cracks, errors are made. We ID them. We call attention to them. We work to prevent them in the future. You don’t want to wait until someone dies or gets hurt to say “Ooops! Sorry!”
Everything you do or do not do is critically important.
So long as you are doing your best work, we won’t have any problems. Honest mistakes, OK. Learn from it and move on. Do better next time. But if you are deliberately trying to shirk a duty or punt to someone else? That is an issue. There will be consequences.
It is not lost on me that many of you think I am too picky. But I ask you, who do YOU want taking care of your family? Someone paying attention to the details? Or someone who does not give a flying rip about anything?
It is not someone else’s problem. It is OUR problem. We are a team. What is at stake? Someone else’s life. Someone else’s LIFE, people.
You don’t understand the bigger picture. You don’t know what a particular medication’s side effect profile is or what a patient’s complex medical issues mean. That is fine. No one expects you to. You DO, however, have to trust that what I and the other doctors are asking you to do is reasonable and necessary. If you do not understand, then we expect you to ask. Don’t ignore. Ask.
Sometimes people are mean and ugly. That does not mean we stop caring for them as we would anyone else. They still deserve respect and attention… because they are human beings and because we do not know what is going on in their lives. We are on the front lines of pain and suffering. So many of our patients come from backgrounds where everything they have they had to fight and struggle for. They are not used to being heard. Can they trust you to take care of them? They don’t know! Not yet. But they will, right?
You are NOT the little people.