As I write this, I am getting myself and my kids ready to leave the house. My right eye has been twitching and it is hard to breath through the elephant sitting on my chest.
I was out late last night at a system meeting downtown and I am so exhausted that I decided against running when the alarm went off at 4:30AM. Instead, I lay in bed unable to shut my mind off about not running and about what the day was going to look like at the clinic.
Yesterday one of the medical assistants (the staff that room patients, give shots, assist with procedures, call messages back to patients) stormed off and left work in the morning because the office manager told her she should not be verbally abusive to other staff, an ongoing issue with her. Will she be back today?
That leaves us with three medical assistants for four providers. Admittedly we have had it worse last year (one MA for three providers at times) but it is terribly stressful for the remaining staff. It typically takes 6-8 weeks to find a replacement and get them through HR and the system wide mandated training and into our clinic. During that time the remaining staff get pushed to the max and their job satisfaction starts to crumble. Then it is a snowball effect. One by one they start going elsewhere. You have heard me mention these woes before. It just never seems to stop…
As of last week the clinic is about $48,000 in the hole. Not because we are not seeing patients. It is because we are so far behind on posting charges due to a front desk staff member going out on leave due to mental health issues for six weeks. All of the other front desk personnel had to cover for her which left charge posting on the back burner. Hopefully it will get caught up soon.
This is exhausting.
Fortunately, I get to introduce my kids to Waffle House tonight. I think waffles will make everything better.