“Hey, Doc, everyone here looks different again. What’d you do? Run ’em off?” He was laughing but I really just wanted to scream in frustration.
It is not funny.
One of the most upsetting things I have found blogging about the difficulties I have had with staff turnover is that invariably I get the insinuation or outright accusation that I am doing something wrong, that I must be the problem.
The reality, as I have mentioned, is that I have very little control. Most days it feels that I am a mere observer, showing up to the clinic to see what new staffing drama unfolds.
Two weeks ago I was told by a VP that there is a 46% turnover for medical assistants and front office staff within the first 90 days of employment across our system. System wide?
Those numbers make my own clinic problems look so much better.
Why is it so high for our system, though, I wonder? My theory is that corporate makes it very difficult to reward good employees and very difficult to get rid of the bad ones. That magnifies the stress experienced by every single member of the team.
Here is a 2004 article that cites a 53% average staff turnover in 2 years for medical practices and it mentions that network affiliated practices experience higher turnover than independent physician offices. That was 12 years ago. I wonder what the numbers are like now?
I don’t have any published data as far as our specific organization is concerned. No proof. I just have to take this VP’s word for it. He quoted the same numbers again the other day so maybe it is real.
Sure made me feel a bit better, though, even if it does not really solve my problem. It isn’t really all my fault, after all. There is something wrong with the system….