“The per patient expenditure for your assigned patient panel the last quarter was up by $XYZ, so we will be dropping your rating on our website from five to four stars. Your patient satisfaction and preventive care scores remain outstanding. We will re-evaluate your rating at next quarter.” A letter from one of the big insurance companies a few weeks ago.
You know what? Bite me. To my knowledge I am not wasting money. I take appropriate care of my patients.
But then it occurred to me, do patients even know that this is what those stars mean? How much money they and their physician cost the insurance company….