I always block my ID when calling patients. If I don’t, I start getting direct calls from patients. Those kinds of patient calls are the minority, to be sure, but they are exhausting and disruptive and are sure to occur when I am on the toilet having a rather tough poo (lots of noisy grunting) or whilst in the midst of mind blowing sex (also lots of noisy grunting) or something else equally awkward like changing a high lightbulb while precariously balanced on a ladder (probably also involving lots of noisy grunting).
One consequence of this is that patients don’t answer my calls. I have to leave a message and wait for them to call me back, sometimes an hour later. It happens almost 50% of the time when patients call the answering service, even though they are expecting me to return their call. It occurs 90% of the time when I have to call unsolicited, like when the lab alerts me that a patient’s potassium is 2.3 or their platelet count is 10 or maybe the hemoglobin level is 4.5 (these are very bad things by the way) and I need for them to go to the emergency room.
OR, the patients have the feature activated on their phone that will not allow unidentified callers through. That requires that I call the answering service back, then they have to call the patient and walk them through how to deactivate the phone feature, then call me to let me know I can try the call again. Sometimes that still does not work because they are unable to deactivate the feature and I have to call the answering service to call the patient back for an alternate number.
What I really, really want is a way to ID myself when calling without showing my phone number. “Dr. Victo, phone number unavailable.” Or some such thing.
Maybe that already exists and I am just a dork when it comes to telecommunications…