After every single electronic health record update I am left feeling betrayed. Is it the EHR company’s fault? Is it the healthcare system’s fault? I don’t know and I no longer care. I am just so tired of feeling ambushed. It never feels anything gets better or more useful.
Just different and harder.
They took away my layout colors, the nice neutrals. Instead there is garish pink and mint green and even deep blue sea creatures. An octopus in an electronic health record? Really? Do you know how disconcerting that is?
Yesterday the patient summaries would not print until hours later, after the patient left. Used to be that referral information printed out with contact numbers for the specialists we were sending patients to so they could call instead of waiting to hear from an office that may or may not call them. That information is not on the summary anymore. Do you know how disruptive that is when you have a full day of patients scheduled back to back?
And then there is all of the minutia… buttons changed, orders switched, WTF?
There is a grieving process that accompanies every update. It starts with hope, shock, disappointment. Then the classic five stages of grief: denial, anger, bargaining, depression, and finally there is acceptance. I am a small fish in a big, big ocean and what I or my patients need means nothing. Someone else decides for me, for them. Maybe that is the meaning of those blue fishes on the background? Swim with the group or get eaten by the octopus…
The “updates” rush past whether I want them to or not. I can do nothing to stop them.
Adapt and accept or die.
This morning I want to hide in my bed and not go to work. I am exhausted already. But I can’t. People depend on me to put on a brave face and muddle through.
So endure I will, secretly seething inside.